RETURN POLICY

  1. The Buyer’s right of withdrawal provided by Art. 52 of the Consumer Code shall be exercised under the following conditions:
  1. the Buyer must have taken reasonable care of the Products without modifying or damaging them;
  2. the Buyer must correctly fill in and submit the return form within 14 (fourteen) calendar days from the date of delivery of the Products, by e-mail or standard postage to the following address: Stories of Italy srl, Via San Francesco d’Assisi, 15, 20122 Milan;
  3. the Products must be returned to the Seller in their original packaging, together with the original Certificate of Authenticity, within 14 (fourteen) calendar days from the date the Buyer has sent the above mentioned return form, using the courier indicated by the Seller.
  1. If the Buyer decides to use a return courier other than the one indicated by the Seller or other postage methods, he/she will have to pay for the costs of return shipping and will be responsible for any loss or damage to the Products.
  2. After receiving the returned Products and checking them, the Seller will provide for the refund (using the same payment method already used by the Buyer) and accordingly inform the Buyer by e-mail, specifying time and method regarding the refund.
  3. However, if the returned Products cannot be accepted under the above-mentioned conditions, the Seller will accordingly notify the Buyer. In this case, the Buyer may choose to have the Products reshipped free of charge. Otherwise, if the Buyer does not choose this option, the Seller will retain the Products as well as the amount paid for their   purchase.
  4. In any case, the Seller will refund the total amount received for the returned Products, including standard delivery costs, if any have been paid, but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses.