The purpose of Stories of Italy Srl ("Stories of Italy" or "Seller") is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products by notifying Stories of Italy of your decision to cancel within fourteen (14) calendar days from the date on which you received the purchased product from storiesofitaly.com.
Return items must be shipped back to the Seller within fourteen (14) calendar days from the date you notify the Seller of your decision to cancel. The products should be returned using the courier indicated by the Seller (DHL), or through another courier or postage method chosen by you (but this will then be at your cost and risk).
Terms and Conditions of Return
If you want to cancel the purchase of your product in accordance with our policy and obtain a refund, in order to assist us in issuing your refund as quickly as possible, we ask that you do the following:
a. please correctly fill in and submit either the Return Form within fourteen (14) calendar days from the date you received the products by e-mail or standard postage at the following address:
Stories of Italy srl,
via San Francesco d’Assisi, 15
with or without 48 hours proof of delivery , at your discretion;
b. make sure that you take reasonable care of the products and that they have not been modified or damaged in any way;
c. each product must be accompanied by the corresponding intact Certificate of Authenticity;
d. the products should be returned in their original packaging;
e. the returned items must be shipped back to Stories of Italy within fourteen (14) calendar days of the date you notify us of your decision to cancel.
Whatever form of payment you used, the Seller will refund you all payments received from you for such cancelled purchase, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of when the Seller was informed of your decision to exercise your cancellation right; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. If you decide to use the courier indicated by the Seller in the Return Form, you will not have to pay the cost for returning the products upfront. In this case, the Seller will pay the return shipping costs for you and will deduct the cost of return postage from your refund. The fee will correspond to the original cost of shipping for the order. However, if you choose to use a different courier or other postage method for your return, you will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
Should you decide to exercise your right to return purchased products, please take reasonable care of the products. The Seller has the right to not accept returned and/or make a claim against you if you do not take reasonable care of the products, for example, where products are returned without the corresponding tag or seal or that have been altered from their original status or damaged. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense by the Seller. If you refuse the above delivery, the Seller reserves the right to retain the products and the amount paid for your purchase of the products.
Refund Times and Procedures
After Stories of Italy has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever form of payment you used (credit/debit card, PayPal, bank transfer), the refund procedure will start within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days from the day the Seller was informed of your decision to return the purchased products for a refund; or (b) where you return the products yourself, fourteen (14) calendar days from the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
• payment by PayPal/Credit/Debit card:
refunds will be credited to your PayPal account. The reimbursement to the credit card depends on the company that issued the card; however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
• payment made by bank transfer
you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form; the time needed for refunding depends on the information you provided in your order; normally refunds take place within a month, depending on the Bank’s own policies. Please remember it is necessary to have a Bank account in order to receive a refund for bank transfer orders.
Where the product was purchase as a gift, the refund of the sums paid for purchases will be made to the individual who purchased the product and made the payment.
• Certificate of Authenticity
All products come with the Certificate of Authenticity which is part of the product and guarantees it is original. Please keep the Certificate in a safe place. Returned products without such Certificate or with a damaged/altered Certificate will not be accepted.
• Preferred courier
The Seller has chosen DHL as it’s official package delivery courier company for returning products purchased on the website. As advised by the Seller, products can be returned in accordance with this policy by the DHL courier, using the pre-printed label enclosed in the package in which the products were shipped. If you use such method, you will not have to pay for the shipping costs upfront and you will be able to track the package at any time. The shipping costs will be deducted from your refund. Please contact DHL to organise the pick-up. If you decide to use a different shipping courier or other postage method than the one provided by the Seller, you will have to pay for the cost of return shipping upfront and you will be responsible for any loss or damage to the products during the transit and we suggest you obtain proof of postage. For your protection, we recommend that you use a reputable courier service if you choose not to return the goods by DHL.
• Governing Law
These Return Policy conditions, which are part of the General Conditions of Sale, are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts.